Privacy Policy

Onslow's (“we”, “us”, or “our”) operates the Onslow's mobile application. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.

1. Information We Collect

Account Information

When you create an account we collect your email address and password (stored securely via Supabase Auth). You may also provide your name, profile photo, and neighborhood.

Pet Information

You may provide your dog's name, breed, age, sex, bio, photo, and health information including weight, allergies, microchip ID, vaccinations, medications, vet clinic details, and dietary preferences. This information is stored to power health tracking features and is only visible according to your privacy settings.

Location Data

With your permission, we access your device location to find nearby dog parks and services (groomers, vets, daycares). Location is used on-demand and is not continuously tracked in the background. Park check-in locations are stored to enable community features.

Activity Data

When you log activities (walks, meals, vet visits, grooming, daycare, mood checks, medications), the details you enter are stored to build your pet's health timeline. Photos you upload are stored in our cloud storage.

Social & Community Data

Posts, comments, likes, follows, and direct messages you create are stored to enable community features. You control whether your activities appear in the public feed.

Device Information

We collect your push notification token (with your permission) to send you notifications about reminders, messages, and activity updates.

2. How We Use Your Information

• Provide and improve the Onslow's app experience
• Display nearby parks, services, and community content
• Track your pet's health timeline and medication reminders
• Enable social features (feed, follows, messaging)
• Send push notifications you have opted into
• Generate service demand insights (anonymized booking interest)

3. Third-Party Services

We use the following third-party services to operate the app:

• Supabase — database, authentication, and file storage
• Cloudinary — image optimization and delivery
• Google Places API — park and service location search (your coordinates are sent to Google for nearby results)
• Anthropic (Claude) — vaccine record scanning (photos are processed for text extraction and are not stored by Anthropic beyond the API call)
• Expo — push notification delivery

Each service processes data according to their own privacy policies.

4. Data Storage & Security

Your data is stored securely on Supabase servers with row-level security enforced on all database tables. Passwords are hashed and never stored in plain text. API keys with elevated permissions are kept server-side and never included in the app.

5. Data Sharing

We do not sell your personal information to third parties. Data is only shared with the third-party services listed above as necessary to operate the app. Anonymized, aggregated data (such as service booking interest counts) may be shared with businesses.

6. Your Rights & Controls

• Control which activities appear in the public feed
• Choose whether to share visits on service profile pages
• Delete your account and all associated data from Settings
• Contact us at support@onslows.co with any privacy questions

When you delete your account, all your personal data, pet profiles, activity logs, posts, messages, and uploaded media are permanently removed.

7. Children's Privacy

Onslow's is not intended for use by children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@onslows.co.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@onslows.co.