Data Deletion

You can request the deletion of your data from Onslow's at any time.

How to Delete Your Data

Option 1: In the App

Open the Onslow's app
Go to Settings
Scroll to the bottom
Tap Delete Account
Confirm twice when prompted

Option 2: By Email

If you cannot access the app, send an email to support@onslows.co with the subject line “Delete my account”. Please include the email address associated with your account. We will process your request within 48 hours.

What Gets Deleted

When you delete your account, the following data is permanently removed from our database:

Your user profile and account information
All pet profiles, health records, and medications
Activity logs (walks, meals, vet visits, grooming sessions)
Community posts and likes
Direct messages you sent
Park check-in history
Service booking requests
Follow relationships and notifications

Uploaded media files (photos and videos) associated with deleted records will be removed from our cloud storage within 30 days of account deletion.

Data Retention

Once deletion is confirmed, your data is permanently removed from our systems. This action cannot be undone. Anonymized, aggregated data (such as total app usage statistics) that cannot be linked back to you may be retained.

Third-Party Data

If you signed in using a third-party service (such as Apple or Google), deleting your Onslow's account removes your data from our systems. To revoke the connection on the third-party side, visit your account settings with that provider.

Questions

If you have any questions about data deletion, contact us at support@onslows.co.